MBAH 429 HC Quality & Measurement
With health care spending in the United States consistently exceeding 17% of the national GDP (The World Bank) and the demand for health services continuing to increase, health care is experiencing significant growth while facing numerous challenges, including rising costs, increasing complexity and limited resources. In this course, students will learn to apply qualitative and quantitative principles of operations management to analyze health care processes, and to develop solutions to improve the quality and efficiency of health care delivery. Topics include reducing patient wait times, improving patient safety, streamlining process flows, assessing and analyzing outcomes and performance metrics, and generally improving health management processes. The course is organized around four key modules: 1) health care delivery system design, 2) health care quality and safety management, 3) day-to-day health care operations management, and 4) health care process improvement.